The Essential: Jody DeMarco
As a company in the last few months we have come to more deeply understand the word essential.
We value all of our employees for the work that we do to keep our customers & communities safe and economical afloat.
Over the course of the next few months, we will be highlighting folks who have been nominated by our teams for their work and dedication to the wellness and well being of our customers and colleagues. Those who recognize that all human beings and all work is essential to maintaining a strong and aligned community.
What is your role with Berkshire Bank?
MyBanker Portfolio Manager II
How do you define an essential employee? What is the most important part of the role?
A key team member who performs essential services that are critical to continue business as usual. The most important part of my role is to be available when needed and ensure that our team has documents delivered to them as efficient and quick as possible.
What roles and/or tasks do you enjoy most about your position?
My day is never the same. I am always learning something new. Helping our team meets clients needs is very rewarding.
What is the most important lesson you were taught about money? Who taught this to you?
My Grandfather always told me “live within your means”. This is something I have lived by and have stressed to my children.
Being an essential worker definitely had its good and bad times. Can you recall a moment or customer experience that made you feel proud to be an EW?
During this pandemic my role expanded to help out many different departments. I was assisting with the Loan forbearance process and was reached out by a very worried customer. I was able to communicate with this customer late on a Friday evening and then again on Saturday and Sunday. She was thrilled that I was able to assist her and could not believe that Berkshire Bank was reaching out after hours and on weekends.
#essentialemployee #employeespotlight #changingbanking