Our Essential: Brianna Shepard
As a company in the last few months we have come to more deeply understand the word essential.
We value all of our employees for the work that we do to keep our customers & communities safe and economical afloat.
Over the course of the next few months, we will be highlighting folks who have been nominated by our teams for their work and dedication to the wellness and well being of our customers and colleagues. Those who recognize that all human beings and all work is essential to maintaining a strong and aligned community.
Today we are celebrating Brianna Shepard.
What is your role at Berkshire Bank?
Team Lead of Loan Servicing
How do you define an essential employee? What is the most important part of the role?
An essential employee is someone who can dedicate their time and skills to all employees and customers, being able to assist others with their everyday talks and staying positive.
What roles and/or tasks do you enjoy most about your position?
I enjoy helping other employees and customers with their questions and concerns that they face daily.
What is the most important lesson you were taught about money? Who taught this to you?
The most important lesson I was taught by my mother was to work hard and save. You will be able to achieve what you desire most.
Being an essential worker definitely had its good and bad times. Can you recall a moment or customer experience that made you feel proud to be an EW?
I cannot recall specific moment but I have been assisting many Customers with their applications. I am proud to be able to offer our Deferment services to your customers in need and reassuring them by answering the questions and concerns they may have regarding their loan.
#EmployeeSpotlight #EssentialEmployee #ChangingBanking