We are committed to taking every necessary precaution to protect our employees, customers, and communities in an effort to reduce the spread of the Coronavirus (COVID-19). We continue to implement strategies that allow us to ensure we are available to serve our customers in our branches while supporting social distancing.

To support our employees, customers and communities, effective 3/31/2020, we will be temporarily limiting our branch hours.

Our branches that are currently open, will be available Monday-Friday 9am-2pm only and closed on Saturday and Sunday. All branches that were temporarily closed prior to 3/31/2020, will remain closed.

Please click here for an updated list of branches are that are currently closed.

While we’re modifying our branch hours, customers can continue to access your accounts 24/7 through our online banking platform and utilize many other alternatives listed below.

Branch Services Offered

Flexible Banking Options

Lastly, as previously announced, Berkshire Bank is providing financial flexibility to our customers who may face financial hardship at this time, including:

Retail Banking,
Consumer Loan and
Mortgage Customers

· Increased daily debit card spending limits

· Waived foreign ATM fee for inquiries and withdrawals

· Waived penalties for early CD withdrawals up to $20,000

· Option to forbear consumer and mortgage loan payments for one to three months, click here to inquire.

Small Business Customers

· Increased daily debit card spending limits

· Waived foreign ATM fee for inquiries and withdrawals

· Waived penalties for early CD withdrawals up to $20,000

· Ability to leverage specific options for consideration to forebear their loan

We are directing our customers to visit our website to learn more about these enhancements. In addition, customers can continue to reach out by phone to their local branch location or our call center at 800–773–5601.

We appreciate your leadership and support of these efforts during this unique time and we will keep you informed of any changes in the coming weeks.

Thank you!

Tami Gunsch

SEVP, Director of Relationship Banking

Berkshire Bank is a socially responsible community-dedicated bank with locations primarily in New England and New York empowering your financial potential.